Michael Lopez

System and Process Writer

Systems & Workflow Automation for Agency Owners

Streamlining systems and processes to free up your time and empower you to focus on what truly matters. Offering tailored workflow automation solutions that enhance productivity and drive success.

Contact

Phone: +63 927 660 4571

View Process Samples

Profile

I help agency owners document, organize, and optimize the way their business runs. By writing clear processes, building robust SOPs, and architecting workflows and systems, I turn scattered operations into predictable, efficient engines. My focus is enabling founders and leadership teams to reclaim time, reduce operational friction, and scale with confidence—without becoming the bottleneck in day-to-day delivery.

Experience

HEAD OF FULFILLMENT

Engage.xyz • December 2023 – March 2024

  • Managed and led a team of Account Managers and Virtual Assistants to deliver exceptional client value, from onboarding to fulfillment.
  • Designed and implemented a custom Project Management tool to enhance team efficiency and collaboration.
  • Built workflow maps and SOPs for streamlined operations.
  • Provided support to the team by resolving client issues and addressing tech-related challenges.

SYSTEMS Champion

FiveRock • October 2022 – April 2024

  • Tasked with promoting the adoption of business systems by identifying efficiency improvements, gathering feedback, and collaborating on system development and implementation.
  • Developed and documented ClickUp pages and systems.
  • Supported the team in resolving automation issues.

process development engineer

Offshore • July 2022 – September 2022

  • Optimized internal systems by building SOPs and streamlining processes in Lead Generation, Project Management, and Flow Charts.
  • Developed tailored Notion Workspaces.
  • Reviewed and created SOPs for consistency.
  • Designed workflows in Miro and Lucidchart for efficient operations.

process writer

Level Up Executive Branding • August 2022 – October 2022

  • Led the development and implementation of company-wide document management systems.
  • Created training materials to boost adoption rates.
  • Maintained a comprehensive document database.
  • Assisted in preparing reports, proposals, and presentations.

Education

Bachelor of Science in Architecture

Don Honorio Ventura State University • 2018 – 2022

Studied the principles of design, construction, and planning, with a focus on creating practical and effective structures that meet users' needs.

Tools & Platforms

Project Management

  • Monday.com
  • Notion
  • Asana
  • Trello
  • ClickUp

Workflow & Design

  • Lucidchart
  • Miro
  • Figma

Let’s Streamline Your Agency

Michael Lopez — System and Process Writer

Phone: +63 927 660 4571